FAQ
Can you grind my coffee for me?
While we can grind for you, we always recommend grinding your coffee right before each brew to help preserve its freshness. In addition grinding yourself allows you to adjust the grind setting in order to get the best possible cup out of your equipment. We always recommend a burr over blade grinders, our favorite economical do it all grinder right now is the Baratza Encore Esp. If you need help finding a grinder that fits your needs feel free to reach out and we will do what we can help point you in the right direction.
When do you roast?
While we wait for the last permit, we need to fire up the trusty old Probat L12 we have partnered with the CoRo (a cooperative Roasting Facility) in Berkeley, CA. As this is a temporary fix to our situation, we do not have a set roasting date and time each week. (We do know however that it will be towards the beginning of each week.) As such I am unable to guarantee a shipping date each week but rest assured your coffee will still be shipped out fresh each week. Due to the uncertain nature of our allotted roasting time any order placed after 11:59 am Sunday are not guaranteed to ship that coming week. We will still do our best to get it out to you that week.
We roast every Monday Night and in order to ensure the freshness of your coffee we ship within 24 hrs. of roasting. As such any order placed before 11am Monday morning is guaranteed to ship same week. If your order was placed after that time we will attempt to get it out same week but is absolutely guaranteed to ship the following week.
When do you ship?
We ship our coffee as quickly after roasting as possible. As we roast at the beginning of each week. Any order placed after Sunday 11:59am PST will be processed, roasted and shipped the following week. Thank you for your patience. We ship all orders through USPS & UPS. Shipping in the United States generally take 2-5 business days depending on location.
When will my coffee get to me?
Inside of the United States, shipping usually takes 2 to 5 business days from the first scan by its carrier to your door. This however, is not a guarantee as delays may occur within the carrier system. Orders that have selected "Free Shipping" may take longer to arrive. If you would like your order by a specific time we recommend selecting the shipping option/speed from your preferred carrier. For international shipments please reach out to us at info@barkingdogroasters.com before placing your order.
How do I check the status of my order?
When your order is placed you will receive a conformation email with an option to check your order status. Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Do you do wholesale?
Yes we do! We love working with new businesses send us a message at roasting@barkingdogroasters.com
Where are you located?
Our new address is 981 Broadway Sonoma, Ca 95476
Is your cafe dog friendly?
Unfortunately, due to health code regulations we are unable to allow pets inside our establishment. However, any service animals as defined by federal law (ADA) is allowed to accompany you inside. (Emotional support, comfort, and therapy animals are not considered service animals under ADA guidelines.) All dog are allowed to enjoy our outdoor seating though! For more information please visit https://sonomacounty.ca.gov/Health/Environmental-Health/Food-Program/Service-Animals-in-Food-Facilities/ or see California Retail Food Code (CalCode) Section 114259.5. Thank you for your understanding and cooperation.
Questions about your order?
Send us an email at info@barkingdogroasters.com
Do you take returns?
All unused none perishable items are returnable within 30 days. Return shipping at the cost to the customer.
If you have an issue with your coffee reach out to us at info@barkingdogroasters.com.
